Create a ticket using the IT Help Portal.
Send an email to HelpDesk@sjrstate.edu
Call the Help Desk at (386) 312-4142
SJR State provides access to a variety of resources through Learning Culture & Innovation (LC&I), the IT department, and the Learning Resources department. Access to some resources is regulated by IT.
TOOL |
MANAGED BY |
TO ACCESS |
VIEW ONLINE GUIDE |
IT |
Use your College email address for online access. IT must install desktop apps. |
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Ally |
Learning Culture & Innovation (LC&I) |
Access for faculty is automatic. Ally is embedded in Canvas. |
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Brainfuse |
Access for faculty is automatic. Click the "Brainfuse Online Tutoring" link from the Course Navigation menu in Canvas. |
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Canvas |
Access for faculty is automatic. Login with your College credentials. |
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Canvas Studio |
Access for faculty is automatic. Studio is embedded in Canvas. |
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Classroom Equipment |
IT and Academic Affairs |
Each classroom is outfitted with a presentation station/computer and projector. Some classrooms have student computers. |
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Concourse Syllabus |
Academic Affairs (content) and LC&I (troubleshooting) |
Access for faculty is automatic. Concourse Syllabus is embedded in Canvas. Access for staff is limited - contact AVP Mike Keller. |
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DesignPLUS | LC&I | Access for faculty is automatic. DesignPLUS is embedded in Canvas. | Our DesignPLUS Guide |
For customized content, contact Heather Jones. |
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Visit SJR State's HippoCampus site and create an account. |
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Impact and the Canvas Support Center | LC&I | For Impact campaigns and support article requests, contact Dr. Christina Will. | |
LibGuides |
For custom course-related guides, contact a Librarian. For department guides, contact Dr. Christina Will. |
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IT |
Access for all employees is automatic. Login with your College credentials. IT must install desktop apps. |
Tech-Talk provides training on most Office products. |
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Lucidchart and Lucidspark |
Access for faculty is automatic. Lucidchart and Lucidspark are embedded in Canvas. |
Instructions for Lucid are in the Support Center in Canvas. |
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Packback Deep Dives |
Faculty must contact our Packback rep - see our guide for details. |
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Packback Questions and Polls |
Faculty must contact our Packback rep - see our guide for details. |
Our Packback Guide | |
Respondus 4, Lockdown Browser, and Monitor |
IT and LC&I |
Respondus is embedded in Canvas but faculty must contact Instructional Support Services at x4077. |
Instructions for Respondus are also provided in the Support Center in Canvas |
Snagit |
IT |
Contact IT to have Snagit installed on your computer. |
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Streaming Licensed Videos for Class Use |
To license and/or embed films in Canvas, contact a Librarian. |
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ThingLink |
ThingLink is an available tool in Canvas. All employees can access ThingLink via their web site - create an account with your College email address. |
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Turnitin |
IT and LC&I |
Create an instructor account with your College email address at turnitin.com. For help using Turnitin within Canvas, contact Instructional Support Services. |
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WIRIS Quizzes, MathType & ChemType | LC&I | Our WIRIS Guide | |
Zoom |
For a licensed account, contact Dr. Christina Will. You can access Zoom via the web site, using the desktop app, or using the tool in Canvas. |
Zoom Learning Center and instructions in the Support Center in Canvas |
Don't see what you need? Contact Dr. Christina Will to talk about options.