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The Center

Welcome to The Center for Learning Culture

Canvas Help for Employees

In-person or online, we have people and resources to help you with Canvas! (Please note: The IT Department cannot help with Canvas.)


  • Canvas Faculty Support Hotline - Help by phone is available 24/7 at 855-594-5527.
  • Chat with Canvas Support for Faculty - 24/7 live online help. You need to be signed in for this so go into any class in Canvas, click the Help button, and click the Chat with Canvas Support link.
  • Instructional Design Techs are available at each campus during College business hours. Please don't contact multiple people individually about the same issue. You're welcome to email all of us at once, just please don't send separate emails and make calls to other people if you've already contacted someone directly without lettings us know. 
photo of Heather Jones photo of Stephen photo of Christina
Heather Jones
Palatka, L-202
(386) 312-4132
Stephen Tomasovitch
St. Augustine, L-111
(904) 808-7476
Dr. Christina Will
Palatka Library
(386) 312-4152


  • Faculty's Guide to Canvas - Made just for SJR State faculty, this site provides an introduction to Canvas, its features, and other instructional design tools that are integrated into Canvas.
  • Search the Canvas Guides if our help site doesn't have what you need.
  • Access the Training Services Portal for Canvas' training pathways and live training sessions. You need to be signed in for this so go into any class in Canvas, click the Help button and click the Training Services Portal link.  

Canvas Help/Troubleshooting for Students

Help icon in CanvasStudents should use Canvas help services which are available 24/7. Students can access live Canvas help within Canvas by clicking the icon shown here. Please do not refer students to Stephen, Heather, or Christina for help or troubleshooting. 

We also maintain a Students' Guide to Canvas (hosted on the Library's web site) which you are free to link to or embed as a Canvas page.

Canvas Training Calendar

Live training sessions are provided by our department and Instructure throughout the year. 

The Center is an initiative of the Learning Culture & Innovation department.