Adapting the Reference Interview for Customer Service
Discover essential skills and strategies for mastering the reference interview, a key tool for librarians to connect patrons to knowledge. Learn to ask the right questions, listen actively, and match information needs with appropriate resources. Enhance problem solving abilities and navigate diverse interactions, ensuring an inclusive and enriching experience for all our SJR State patrons. By actively engaging participants through interactive activities and insightful discussions, this session aims to equip SJR State employees with the tools and knowledge needed to excel in customer service through effective reference interview techniques. Join to elevate your approach to assisting patrons and making a meaningful impact within the SJR State Community.
Presenters: Dr. Brittnee Fisher and Joyce Smith, Learning Resources